Refund policy

We value your satisfaction with your purchase. Should you find the need to return or exchange an item, please adhere to the following guidelines:

Initiating a Return:

  • Contact: Please reach out to us via email at  nora@rrcose.com within 30 days of receiving the item to initiate your return or exchange request. Kindly include your order number and attach clear photos and/or videos of the item(s) in question.
  • Approval Process: Our dedicated customer service team will assess the eligibility of your return request within 3 business days.

Return Conditions:

  • Authorization: Items returned without prior authorization will not be accepted.
  • Timeframe: All items must be returned within 30 days of receipt.
  • Condition: Ensure that items are in their original condition, unworn or unused, with tags intact, and in the original packaging. Additionally, include the receipt or proof of purchase.
  • Shipping: When returning or exchanging items, please use a shipping method that provides tracking information to ensure safe delivery. We recommend adding a signature for added security, as we cannot be held responsible for lost returns/exchanges.

Non-Returnable Items:

  • On-sale items or gift cards are non-refundable.
  • Damage or loss caused by customers is non-refundable.

Return Charges:

  • Our Error: If the return is due to our error (e.g., incorrect products or quality issues), we will provide a full refund, including return freight costs.
  • Buyer's Responsibility: If the return is due to the buyer's preference (e.g., dislike or incorrect sizing), the buyer is responsible for return freight costs.
  • Restocking Fee: No restocking fee will be charged to consumers for product returns.

Refunds:

  • Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 2-3 working days.
  • Method: Approved refunds will be processed back to the original method of payment within 2-3 working days.
  • Undelivered Refunds: If you have not received your refund within the specified timeframe, please check your bank account and contact your bank or credit card company. If needed, reach out to us at  nora@rrcose.com for further assistance.

Order Cancellations:

  • Cancellation: Orders can be canceled before shipment by contacting us promptly after purchase. If payment has been processed and the parcel has not been shipped, a full refund will be issued.
  • Non-Cancellable Orders: Once the parcel is shipped, orders cannot be canceled.

For any inquiries or assistance, please don't hesitate to contact us at  nora@rrcose.com.